Shipping and Delivery


Can I modify my delivery address?

House no., building no, & street number can be modified. However, you cannot change delivery pin code. These changes are only possible before the order is dispatched from our side.

Can I open and check the contents of my package before accepting delivery?

Currently this feature is not available. You can open the product only once you have made the full payment to the delivery executive in case of cash on delivery orders.

However, if for some reason you are not satisfied with the product you can initiate a refund or replacement without any hassle by going to MY ORDERS section of your account and clicking on CANCEL/RETURN or REPLACE. Rest assured your money will be secured under TRUST PAY policy under which you can return/replace your order* within 7 days of delivery of your order and your money will be refunded back to you as MedplusCash which you can use the same for purchase at

Are there any hidden costs (sales tax, octroi etc) on items ?

There are NO hidden charges when you make a purchase on MedplusLens. List prices are final and all inclusive. The price you see on the product page is exactly what you would pay.

Does not/cannot ship to my area. Why?

Please enter your pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.

If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

  • The availability of reliable courier partners in your location
  • Legal restrictions, if any, in shipping particular products to your location

At times we prefer not to ship to certain locations. This is entirely at discretion.